82 O N E R E P O R T 2 0 2 2 OVERVIEW BUSINESS OVERVIEW AND PERFORMANCE CORPORATE GOVERNANCE FINANCIAL INFORMATION SUSTAINABLE BUSINESS DEVELOPMENT Media • • • Official updates on news beneficial to the public Exchanges with employees on Company vision and perspectives Foster good relations • • • Transparent and accurate Company information Timely and speedy news responses, especially in crisis situations Company visions and perspectives on the industry as a leader in the low-cost carrier industry • • • • Briefing on current circumstances at least once a quarter Bolstering confidence towards Company’s stability Establishment of a news community including a LINE group for the Corporate Communications Department and media groups Foster a Corporate Communications Department culture based on managing communication, ready contact and the presentation of timely and accurate updates, especially in crisis situations • • • • • Dispatch Company press releases via Email and LINE Group at least two times a week Press conferences each quarter Annual meeting with the press Regular participation in seminars, forums, etc. organised by media establishments and direct and indirect sponsorship of media activities Communication with media via online channels Business Partners • • Confidence in business operations Employment of innovations for the development of products and management • • • • • • Honest operations Enhanced competitiveness Future direction of business Collaboration and continuous support for product quality Transparent Procurement, and business partner evaluation Delivery of goods that meet standards and legal requirements • • • • • Extensions on partner credit terms Efficient and standards meeting operations, meeting of stakeholder expectations Participation in programs for the enhancement of safety with engineering & maintenance business partners Effectiveness and in line with stakeholders’ expectation Compliance with government requirements for food safety standards • • • • • Meetings, workshops, observational visits Conferences with aircraft and parts manufacturers to receive the latest updates Representatives of aircraft manufacturers to visit Thai AirAsia 24-hour contact channel between Thai AirAsia engineering team and aircraft manufacturers Operation and performance reports including annual business partner evaluation Stakeholder Stakeholder Benefits Expectations/Interests Response to Expectations/Interests Channel and Frequency of Engagement
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