68 O N E R E P O R T 2 0 2 2 OVERVIEW BUSINESS OVERVIEW AND PERFORMANCE CORPORATE GOVERNANCE FINANCIAL INFORMATION SUSTAINABLE BUSINESS DEVELOPMENT The prolonged COVID-19 pandemic severely impacted Thai AirAsia from late March 2020 across much of 2022. The outbreak affected every sector of the economy, triggering economic volatility and posing persistent challenges. In response to constantly changing COVID-19 travel rules, Thai AirAsia sought to constantly adapt and manage factors within its control to the best of its ability. In particular, the Company implemented comprehensive health measures to minimise the risk of COVID-19 transmission in order to safeguard guests and employees. As the pandemic eased into endemic status, Thai AirAsia returned to full-scale service starting October 2022. As Thai AirAsia continues to advance its sustainability agenda, the Company maintains its listing on the Sustainable Index of the Stock Exchange of Thailand for the fourth consecutive year as the only airline in the industry to be listed. Reporting Guidelines About this Report Thai AirAsia has been publishing its sustainability report annually since 2018. Each year, we expand our reporting coverage and strengthen our disclosures in material sustainability areas that support the achievement of the United Nations’ Sustainable Development Goals (SDGs). This report covers the period between 1 January 2022 and 31 December 2022 and is prepared in accordance with the following reporting standards: • Global Reporting Initiative Standards (GRI Standards) (Core option level) • The Stock Exchange of Thailand Sustainability Reporting Guide for Listed Company (Core Option Level) • The Task Force on Climate-related Financial Disclosures (TCFD) Scope and Boundary The scope of coverage of this report covers Thai AirAsia operations in the year 2022. The report excludes the information from any business that Asia Aviation PCL has less than 50% ownership, either directly or indirectly, or where it does not have management control. Report Content and Validation The core content and critical information of this report have been reviewed by the Board of Directors and respective heads of departments to validate accuracy, pertinence to the material sustainability issues being addressed and relevance to stakeholders. While an external agency was not employed for the validation of this report, our financial data is verified by a certified public accountant while our carbon emissions data is verified by a third party verification company accredited by the Civil Aviation Authority of Thailand. The latter is submitted annually to the civil aviation authorities in compliance with requirements under the Carbon Offsetting and Reduction Scheme for International Aviation (CORSIA) by the International Civil Aviation Organization (ICAO). Material issues were reviewed and updated by the Company to reflect on the business development and global trends of 2022 in the following areas: (1) The content of this report encompasses 12 material areas, an increase from the 11 areas identified in our previous report. The new addition is in “Diversity and Inclusion” disclosures. (2) Key material issues to sustainability that are highly significant to stakeholders and the business, include; Customer Relationship and Operational Performance, Occupational Health and Safety, Corporate Governance and Conduct, Technology, Innovation and Information Security and Risk and Crisis Management. Contact us: Thai AirAsia welcomes recommendations and feedback to our report. These may be conveyed to the Sustainability Department andCorporate Communications Department at Email: taa_sustainability@airasia.com Address: Don Mueang International Airport, 3rd Floor, Central Office Building, Room No. 3200 Vibhavadee Rangsit Rd., Don Mueang Bangkok, 10210 Telephone: (66) 2562-5700 SUSTAINABLE BUSINESS DEVELOPMENT (GRI 2-1, 2-2, 2-3, 2-9, 2-14, 2-22, 2-23, 2-24)
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