91 O N E R E P O R T 2 0 2 2 OVERVIEW BUSINESS OVERVIEW AND PERFORMANCE CORPORATE GOVERNANCE FINANCIAL INFORMATION SUSTAINABLE BUSINESS DEVELOPMENT SDGs Material Topic 2022 Objective Results and Progress in 2022 Status Plan for Development Short-term Objective (Present-2025) Medium-term Objective (2035) Long-term Objective (2050) Customer Relationship and Operational Performance OTP: On-time Performance of 90% Service efficiency measured by Net Promoter Score of 50% - OTP 92% - NPS 55% Achieved 1. Operation in accordance with OTP strategies 2. Perform root cause analysis and fix problems in a timely manner 3. Monthly OTP operation and efficiency briefings OTP 90% Health and Safety - Safety performance indicator does not exceed target - Employee physical, emotional and social health promoted - Foster a culture of safety aligned with the safety policy - Safety Management System effective enough to maintain Lost Time Injury Frequency Rate (LTIFR) at target of below 1.65 - 100% of employees undergo Occupational Health and Safety and workplace environment training Achieved Achieved In Progress 1. Operate according to Occupational Health and Safety and workplace environment plans announced in safety policy 2. Briefings to prompt participation by employees at all levels 3. Safety risk management 4. Safety assurance 5. Health and safety Promotion 6. Transitioned safety training for employees to online and E-Learning platforms - Reduce employee, contractor and business partner LTIFR - Conduct health promotion projects at least 3 times a year - Foster a culture of safety, conduct safety culture surveys, target high level of safety awareness among employees - Request and receive IATA Operational Safety Audit (IOSA) certification by 2025
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