96 O N E R E P O R T 2 0 2 2 OVERVIEW BUSINESS OVERVIEW AND PERFORMANCE CORPORATE GOVERNANCE FINANCIAL INFORMATION SUSTAINABLE BUSINESS DEVELOPMENT Guest Services The Guest Services Department is on the frontline of serving passengers and its duties include issuing tickets, boarding passengers, disembarking passengers and handling the sale of tickets at 24 airports nationwide. The Company issued measures to improve guest services and, with the relaxation of COVID-19 prevention measures, we recruited more staff to meet the operational demands. The department further bolstered standards by organising training for employees who had been deferred from work for over two months or more and required they achieve passing scores on a test of standards before returning to their duties. A guest services development training course was also created with the TMC. The “Red Booster” course was designed to be a “booster shot” for staff returning to service after the COVID-19 crisis and also provided them with positive experiences to be passed on to passengers. The course began in September 2022.
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