VALUE CHAIN Thai Airasia Value Chain illustrates the relations of business sectors, primary activities and support activities from Upstream, Midstream and Downstream, to reflect the delivery of values across stakeholders in order to provide excellent quality service and perfectly meet passenger expectations. SUPPORT ACTIVITIES Firm Infrastructure General Management, Legal, Quality Assurance, Regulatory Compliance, Financial Policy. Human Resource Management Allstar Training, Safety Culture Training, Technology Development Flight Operation System, Digital Operation Platform, Procurement Aircraft Spare Part, Tools, Ground Service Equipment Marketing and Commercial Ticket sales, Advertising PRIMARY ACTIVITIES Aerospace technology Infight Sales and Supply Ground Handling Service Logistics & Warehouse Aircraft Maintenance Resources and Waste Management Customer Happiness and Satisfaction Sustainable Tourism Fuel Supply Airport Facilities Aircraft Operation Aircraft Leasing UPSTREAM MIDSTREAM DOWNSTREAM 106 O N E R E P O R T 2 0 2 2 OVERVIEW BUSINESS OVERVIEW AND PERFORMANCE CORPORATE GOVERNANCE FINANCIAL INFORMATION SUSTAINABLE BUSINESS DEVELOPMENT
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