116 O N E R E P O R T 2 0 2 2 OVERVIEW BUSINESS OVERVIEW AND PERFORMANCE CORPORATE GOVERNANCE FINANCIAL INFORMATION SUSTAINABLE BUSINESS DEVELOPMENT The Company has also developed a Business Continuity Management (BCM) process that has a main objective of ensuring Thai AirAsia will be able to continue operating even amid a major crisis. The Company established a working team with agility and the ability to handle changes in accordance with the ISO 22301 standard for business continuity. Different Business Continuity Plans (BCP) have been implemented in response to different situations, such as the pandemic and airport closures, encompassing all departments and stations. Plans are also ongoing for regular and annual training, to ensure the business will be able to resume once economic recovery begins following a major crisis. Over the past year, the Company improved its communication of different policies to different departments and added a response plan for change to each department, so that they may address specific crises. The Company also sought to ensure its BCPs were aligned with actual crises and changes and upgraded its impact analysis process through greater testing and trial application. Emerging Risk Management The pandemic accelerated Thai AirAsia’s transition to digitisation in its operations. The Company continues to embrace the technologies put in place during the pandemic such as online learning, remote conferencing and working from home to increase productivity and efficiency at work. These changes have increased dependency on digital tools and made Data Security an important concern for the Company. Although the world saw a temporary decline in carbon emissions during the pandemic, the climate crisis remains a key issue for industries worldwide. Thai AirAsia’s risk management units highlighted both of these risks and provided management approaches to all departments and employees at all levels to enhance the Company’s management capability. For more information on climate-related risks, please refer to the TCFD disclosures in the Climate Change Crisis Management section of this report.
RkJQdWJsaXNoZXIy ODEyMzQ3