74 O N E R E P O R T 2 0 2 2 OVERVIEW BUSINESS OVERVIEW AND PERFORMANCE CORPORATE GOVERNANCE FINANCIAL INFORMATION SUSTAINABLE BUSINESS DEVELOPMENT 2022 SUSTAINABILITY HIGHLIGHTS Good Green Growth No. of Flight operations 65,495 On-Time Performance 92% Net Promoter Score (NPS) 55% The Company measures its service efficiency using the Net Promoter Score, targeting a score of 50%. NPS in 2022 was 55%. Climate change 3gCO2/RPK Achieved Reducing the Carbon Intensity Ratio to 3gCO2/RPK per year GreenhouseGas emissions 806,643 tonnes CO 2 Scope 1, 2, and 3 Emissions No. Work-Related Diseases 0 No Thai AirAsia employees or contractors experienced work-related disease in 2022 Gender Diversity and Equality 36.3% In 2022, 36.3% of employees were female, of which 15.18% were Manager or HOD level. Disputes with Communities/Society 0 Zero disputes with communities or society Employee Training 24 Hours/Person/Year Average 24 hours of specialised training per employee per year Carbon Offsetting and Reduction Scheme for International Aviation (CORSIA) Cooperated with Civil Aviation Authority of Thailand (CAAT) for 4th year Thai AirAsia has cooperated with the Civil Aviation Authority of Thailand to participate in CORSIA program since 2019 Contactless self check-in Saved 3,472,821 Sheets of Paper Saved 3,472,821 sheets which is 1,041,846.30 THB worth of paper that would have been printed with seating charts Vibhavadi Zero Waste Participated for 4th year Continuously Participating in Vibhavadi Zero Waste. This year, the Company increased its Recycle Rate of Non- Hazardous Waste from 88.1% in 2021 to 100% at its Don Mueang Station. Reduce Water consumption on Flight and consume water only 53.16 per flight The Company targeted no more than 60 litres of water consumed per flight. This year, the Company was able to achieve its target, averaging 53.16 litres of water consumed per flight. International Organization for Standardization (ISO) ISO 9001:2015 The Company is ISO 9001:2015-Quality Management Systems certified *Data and definitions of on-time performance reference Cirium On-Time Performance Review 2022 Number of domestic and international flights conducted by Thai AirAsia in 2022 Most on-time airline in Asia-Pacific* based on on- t ime per formance. Company target was 90% No. Work-Related Fatalities 0 No work-related fatalities among Thai AirAsia employees or contractors in 2022 Non-Hazardous Waste Recycling at Don Mueang Station Green Operating Procedure 2,237 tonnes of fuel savings Company targeted Recycle Rate of over 80% of total Non-Hazardous Waste. Company recycled 100% of Non-Hazardous Waste from Don Mueang Station, achieving zero waste to landfills. 100% Thai AirAsia’s fuel efficiency programme (Green Operation) delivered 2,237 tonnes of fuel savings which converts to more than of 7,000 tonnes of CO2 emissions avoided or USD 1.8 million saving
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