Quality Policy Chart Build relationships with customer, Understand their needs Provide necessary resources, support services and a conductive work environment to ensure that objectives are satisfied Products and Processes comply with food safety laws and regulations as well as achieve customer satisfaction All personnel who perform operationally critical function shall be physically and medically fit for duty Regularly review and continually improve compliance and quality via the QMS Maintain open communication on quality and issues throughout TAA as appropriate Ensure operation of service providers meets standards and commitment to Company Operational personal maintain competency through continuous education and training, no compromises, ensure reliable risk management. 150 O N E R E P O R T 2 0 2 2 OVERVIEW BUSINESS OVERVIEW AND PERFORMANCE CORPORATE GOVERNANCE FINANCIAL INFORMATION SUSTAINABLE BUSINESS DEVELOPMENT Quality Policy Commitment Thai AirAsia, led by its Chief Executive Officer and through all employees, is committed to operating in complete compliance with the requirements of the Civil Aviation Authority of Thailand (CAAT), the International Civil Aviation Organization (ICAO), the IATA Operational Safety Audit (IOSA) and ISO 9001:2015. The Company undergoes annual audits by CAAT and its internal Group Operational Quality Assurance (GOQA), which references IOSA standards. This is to ensure that each department is operating with quality and up to customer satisfaction. Audits based on the ISO 9001:2015 standard have also continued to be carried out. Moreover, Thai AirAsia plans to request an IOSA Certificate in 2023 to maintain its international standard. A reduction in COVID-19 infections worldwide in 2022 led to a relaxation in domestic and international flight measures and a positive trend for the aviation industry. In response, the Quality Assurance Department added quality checks in the form of pre-assessments. Station managers were required to submit reports on their assessments to the Quality Assurance Department for its evaluation that safety regulations and ramp procedures were being upheld in accordance with the requirements of each route.
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