151 O N E R E P O R T 2 0 2 2 OVERVIEW BUSINESS OVERVIEW AND PERFORMANCE CORPORATE GOVERNANCE FINANCIAL INFORMATION SUSTAINABLE BUSINESS DEVELOPMENT Quality Audit Thai AirAsia has resumed on-site audits but has maintained the use of remote audits for some locations with limitations on travel to ensure consistent and efficient audits of quality and safety. In 2022, the Quality Department divided quality audits and successfullycarried out 100 percent of its objectives and targets. Details were as follows: Work Collaboration Pillars (Quality, Safety, Security) “Safety” is at the heart of Thai AirAsia’s operation. Collaboration within Thai AirAsia is built upon three pillars designed to increase efficiency as well as the safety of operations. The three are Quality, Safety and Security. The Chief Executive Officer chairs a quarterly meeting assessing internal accident and incident reports and sets guidelines for improvement of both operation and assessment with the goal being to keep the rate of accidents and incidents within an acceptable range or at zero. The pillars devote great importance to the following Safety Risk Assessment matters; • Level 1 and 2 flaws uncovered by internal inspections of the Quality Assurance Department • Risk reports from operational personnel • Changes to operational procedures, equipment and tools pending usage • Safety Performance Indicators for flight operations and the operations of each department After the Safety Department assesses risks, the Quality Control Department performs an on-site audit, checking through each area of assessment to ensure proper implementation. Internal Audit Hub/ Main Base every 12 months Station every 24 months 23 Planned 23 Completed 16 Planned 16 Completed 9 Planned 9 Completed External Audit Service Provider every 24 months Maintenance Units every 12 months Classification of Audit PREVENTION SAFE AND EFFICIENT AIRCRAFT OPERATIONS QUALITY (QMS) Ensure compliance SAFETY (SMS) Prevent aircraft Safeguard civil Conformity and accidents and incidents aviation against Efficiency by controlling acts of unlawful SECURITY (AVSEC) Operational risks interferences
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