152 O N E R E P O R T 2 0 2 2 OVERVIEW BUSINESS OVERVIEW AND PERFORMANCE CORPORATE GOVERNANCE FINANCIAL INFORMATION SUSTAINABLE BUSINESS DEVELOPMENT Dangerous Goods Safety Management In 2022, Thai AirAsia was certified to transport dangerous goods in accordance with the requirements of the CAAT. In order to guarantee safety, the Company established a Dangerous Goods Committee composed of representatives from relevant departments, which engages in monthly meetings. The body is important to the regulation of dangerous goods shipment by the airline. Meetings topics include: • Changes in regulations or procedures • Reports and analysis of incidents related to dangerous goods safety • Results of inspections into dangerous goods shipment Quality Assurance in Action Dangerous Goods Report Process For the audit of dangerous goods shipment operations, the Cargo Standards and Compliance Department is responsible for reviewing procedures and processes, including reporting information and investigation results to the CAAT. OPERATION REPORT Operation report case Dangerous good related case to Cargo Standards and Compliance department via red Eye System Cargo Standards and Compliance department Investigation for any relevant cause Submitting investigation report to authorities INVESTIGATION REPORT Website Announcement Publish the latest information and adapted to the quality program's requirements. including a commitment to continual improvement Crews Quality Ensuring that employees have the necessary knowledge and skills in order to customers satisfaction. passenger confident and aircraft safety Management Review Compliance and operational quality are monitored and improved on a continuous basis via management level Guest Service Reminding Establish a positive connection with customers and recognize consumer demands while adhering to quality and service obligations. Organization Knowledge Employees' ability to work must be maintained by a constant system of education and training and have an effective risk management strategy Food Quality Assuring that all food products and procedures adhere to all applicable rules and requirements
RkJQdWJsaXNoZXIy ODEyMzQ3