Sustainability Report 2022

158 O N E R E P O R T 2 0 2 2 OVERVIEW BUSINESS OVERVIEW AND PERFORMANCE CORPORATE GOVERNANCE FINANCIAL INFORMATION SUSTAINABLE BUSINESS DEVELOPMENT The Company policy of managing human capital and developing employee engagement and retention consists of the following: 1Improving organisation effectiveness and efficiency The Company assesses and evaluates its structure and positions to identify possible promotions or position fulfilments through internal transfers. The People and Culture Department considers the capability and experience of each employee while supporting talent and skill development. 2Create healthy succession pools (size & readiness) and high-potential pools with the right skill sets The Company identifies critical positions to its operation by a committee considering qualified employees with the appropriate potential and skill sets. 3Building and sustaining a high-performing and productive workforce The Company sets targets and evaluation methods for straight forward assessment and guidance of employees as well as provides training for the improvement of skills. The People and Culture Department intakes feedback from employees on benefits and work circumstances to better policies concerning matters such as work hour flexibility. 4Strengthening engagement, leadership & culture The Company regularly organises activities and carries out internal communications with employees at all stations. These activities can be divided into the following: Internal communications activities CEO and High Level Executive Town hall Quarterly Operations Briefing Quarterly Managements Visit to Station Employees Once per year at each station Health promotion activities Yoga and Exercise Once per month Healthy cooking class Mental Health Guidance by Psychology Expert Others ASEAN Cultural Promotion On special occasions Work Experience Sharing Regularly

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