164 O N E R E P O R T 2 0 2 2 OVERVIEW BUSINESS OVERVIEW AND PERFORMANCE CORPORATE GOVERNANCE FINANCIAL INFORMATION SUSTAINABLE BUSINESS DEVELOPMENT At the same time, the Red Booster (5 hour course) was organised for ground and cabin crew employees. A total of 60 courses were carried out, with 721 employees attending. The program was designed by the Training Management Center in collaboration with management and focused on preparing personnel to resume passenger service using the R-E-D concept of Resilience - mental fortitude, Energy - physical readiness, and Determination - motivation to return to service. Training Evaluation and Benefits to the Company The Company tracks the results of its training and employee progress by measuring Operation Effectiveness metrics such as NPS scores, On Time Performance, and reductions in accidents which resulted from theoretical and practical safety training. Progress in these areas have made the Company’s employees more effective at their work. engage in human trafficking and restricts employment of individuals under the age of 18 years. Human rights are further upheld through the Company’s resource management, employee training, work evaluation, fair payment practices, promotions and benefits, welfare arrangement, all of which are stated in the Company’s Code of Conduct. Thai AirAsia has a committee that surveys, inspects and recommends improvements against risks of human rights violation and has a plan to implement a human rights violation risk policy among its employees, contractors and employed labourers starting next year. Employee communication The Company believes that effective communication is fundamental and will lead to efficient and sustained growth. Channels are provided for communication between employees and management or human resources. Employees may also communicate directly with the company’s Chief Executive Officer through Santisuk’s Post Box, the Audit Committee or Google Chat, a service within Google Workspace that allows for chats with the CEO. In addition, if significant changes are made to the Company’s operations and policies, “Town hall” meetings are organised so employees may be briefed directly by the CEO. They may also provide feedback through channels including our internal query channel ASK PAC, which fields questions and requests for assistance. 2022 4,389 55,658 Total Number of Employees that received training Total cost of Employee Development (Baht thounsand) Human Rights Commitment Thai AirAsia is committed to respecting human rights and does not practise discrimination in processes such as recruitment, does not use forced labour, does not
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