77 O N E R E P O R T 2 0 2 2 OVERVIEW BUSINESS OVERVIEW AND PERFORMANCE CORPORATE GOVERNANCE FINANCIAL INFORMATION SUSTAINABLE BUSINESS DEVELOPMENT Thai AirAsia regularly engages with its stakeholders to understand their perceptions, attitudes and expectations using surveys and feedback from relevant agencies. We value our stakeholders’ feedback and their perspectives are taken into consideration for the organisation’s growth strategies to create long term shared value. Our stakeholders are divided into 9 main groups, namely, Board of Directors, government agencies, customers (passengers), communities, media, investors, Allstars (employees), financial institutes and business partners. Role of the Board of Directors in Stakeholder Engagement On top of setting general policies, strategies and operational frameworks within the Company, the Board of Directors also considers external views and data to ensure the direction of Thai AirAsia is perceived as transparent, honest and beneficial to both itself and its stakeholders. For efficient management, transparency, accountability and responsiveness to change, directors of the Board: • Practise good governance, effectively manage risks and comply with the requirements of regulatory bodies, relevant laws, the Board’s own objectives, regulations and the conclusions of shareholder meetings as well as monitor operations to ensure progress according to set plans and policies. • Discuss and approve essential key performance indicators for the dimensions of society, environment and financial efficiency along with related policies. The Board of Directors and Audit Committee meet at least four times a year, engage in sub-committee meetings as necessary and engage in shareholder meetings at least once per year for transparent disclosure of information to shareholders and major stakeholders. Investors Communities/Society Government Agencies Business Partners Financial Institutions Employees Media Customers (Passengers) Thai AirAsia STAKEHOLDER ENGAGEMENT (GRI 2-29)
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