94 O N E R E P O R T 2 0 2 2 OVERVIEW BUSINESS OVERVIEW AND PERFORMANCE CORPORATE GOVERNANCE FINANCIAL INFORMATION SUSTAINABLE BUSINESS DEVELOPMENT CUSTOMER RELATIONSHIP AND OPERATIONAL PERFORMANCE (GRI 2-29, 3-3) OTP Strategy The safe and on-time journey of each flight requires integrative management among all departments. The Company established an On-Time Performance Committee to oversee this matter. Led by the Chief Executive Officer, the committee meets monthly to discuss OTP performance and factors affecting our achievement of set targets. Below are some areas covered: • Flight Schedule Analysis - Analysis is performed to strategise improvement in OTP. Flight scheduling impact is reviewed and statistics are used to analyse ground operations, leading to amendments for more efficient time management. • Single Database Operation System - A connected online document system constructed to reduce communication time and facilitate operations. OTP indicators are transmitted through the system to each station. On-Time Performance Commitment On-time performance (OTP) is crucial to airline operation and flight delays impact both overall performance and are a major cost for the Company. Due to this, maintaining efficient OTP is a matter of high priority for Thai AirAsia. Our target OTP rate for 2022 was 90 percent. • Analysis of Delay Types and Patterns - A working group analyses the effects of delays for the effective addressing of root causes and sets KPIS to measure the performance of relevant teams. • Analyses of Weather Conditions - Analyses of weather at each station to mitigate delays due to weather Performance 2022 For the year, we are proud to have maintained consistent reliability with an on-time performance rate of 92 percent. (due to this year’s increased number of flights and return to normal operations by airlines, on-time performance fell from last year). 2020 96% 2021 97% 2022 92% On-time performance Target 90% Sustainable Strategy: GOOD
RkJQdWJsaXNoZXIy ODEyMzQ3