99 O N E R E P O R T 2 0 2 2 OVERVIEW BUSINESS OVERVIEW AND PERFORMANCE CORPORATE GOVERNANCE FINANCIAL INFORMATION SUSTAINABLE BUSINESS DEVELOPMENT TECHNOLOGY, INNOVATION AND INFORMATION SECURITY (GRI 3-3, 418-1) Technology and Innovation Commitment Thai AirAsia is committed to keeping its operations cutting-edge and sustainable. The Company leverages technology to promote innovation to enhance the competitiveness and efficiency of our products and services. The COVID-19 pandemic accelerated our growth and use of innovative technologies to optimise the capabilities in all activities. Thai AirAsia has developed products amid these challenges to meet the needs of all its stakeholders equally. Thai AirAsia has expanded on its resources to maximise the responsiveness of its products and has adapted its revenue strategies for greater flexibility in response to fluctuating circumstances. Contactless Check-In The Company issued measures for social distancing and reducing contact with equipment in public spaces to reduce COVID-19 transmission risks during passenger check-in. We introduced and promoted use of contactless check-in kiosks where guests can scan the QR codes available through their personal smart devices for a seamless, touch-free check-in experience. This initiative began in May 2020 and as of 2022, Thai AirAsia continues to use its 80 contactless check-in kiosks across its airport. The proportion accounts for 3,472,821 in saved paper sheets worth Baht 1,041,846.30 To date, the contactless system has operated without error 100 percent of the time since its introduction. The Guest Service Department has also developed a digital Trip File collection system to further reduce paper usage, saving 520,890 sheets of paper thus far. The Auto Flight Break Up Form system introduced in 2020 to replace paper forms with digital versions also reduced radio traffic while increasing the efficiency of transmitting accurate information and remedying redundant tasks. Passenger data logs using a handheld system were adopted in 2018 to improve the accuracy of passenger data checks and mitigate user error. All of these innovations have saved paper, enhanced work efficiency, minimised human error and freed up space that would have been devoted to document archives while improving recall and the availability of information for statistical analysis. Result and Target In 2022, passengers who utilised contactless check-in made up 47 percent of total check-ins for domestic travel.
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