100 O N E R E P O R T 2 0 2 2 OVERVIEW BUSINESS OVERVIEW AND PERFORMANCE CORPORATE GOVERNANCE FINANCIAL INFORMATION SUSTAINABLE BUSINESS DEVELOPMENT Robotic Process Automation (RPA) Development Thai AirAsia is constantly optimising its operational efficiency. We target repetitive tasks with increased workloads in line with the number of aircrafts put into service by the Company. The Company initiated studies into the development of Robotic Process Automation (RPA) to lighten workloads and reduce the frequency of human error. The initiative allows employees to redesign their work processes and have the new formats presented and approved by executives to replace the previous, less efficient methods. Result and Target Project RPA The Engineering Department studied the use of RPA for recording data into its database to reduce the amount of time taken to manage data. The RPA was piloted in April 2021 using the following prototype: RPA for aircraft maintenance record Reduce workload up to 37% of maintenance record work and equivalent to 320,000 Baht per year RPA for printout 17 listed report Reduce workload equal to manhours cost 200,000 Baht per year For development of the RPA, the Engineering Department established a dedicated working group consisting of members from each department. The group was trained in using the prototype and an opinion survey was carried out to inform further development. While development was halted temporarily in 2022 due to the COVID-19 pandemic, Thai AirAsia continued to benefit from the RPA and has set long-term goals of employing the program throughout all its departments beyond Engineering, expecting it to become a comprehensive in-house working program. Chatbot for Quick Reference Under current operations, data utilised in each operation is accompanied by reference documentation and requires reference data from several channels such as the method and process of maintenance, apron data, etc. Thai AirAsia recognised this as an opportunity to introduce a database and communication system and utilise chatbots to decrease time spent searching for references and improve user convenience and work efficiency by having information collected at a central source. Result and Target The Engineering and Flight Operations departments began usage and management of the Chatbot for Quick Reference on the LINE application in January 2021 and it remained in use through 2022. In 2022, further functions were added alongside more reference sources, such as maintenance manuals to assist in repairs and calibration readings for later review of equipment and ensure the equipment is ready for use. The Company plans to survey satisfaction with the chatbot among engineers and flight operations personnel to set performance indicators for 2023. Information Security Commitment Thai AirAsia aims to drive the development of systems and processes to maintain consistent data security standards. Data is a crucial resource for analysis and the control of operations toward providing quality service to customers, stakeholders, and related agencies. Thai AirAsia bases its management on Capital A standards and maintains regulations and procedures that correspond to current circumstances. Information and Communications Security Management Structure Information and communications security management is overseen by theGroup Information Security Department, which has the following duties:
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