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38 Super Turtle Public Company Limited12.3.2 Analysis of Stakeholders in the Business Value ChainThe Company recognizes an importance on all groups of stakeholders, both of internal and externalof the organization, to ensure that they are treated appropriately, equally and fairly as the Company believes that maintaining good relationship with each group of stakeholders is key to growing its business value, sustainable development and long-term success. The Company divided internal and external stakeholders into 9 groups, in which the Company designates engagement channels and approaches to identify and address their interests, as follows:Stakeholders Engagement Channels Stakeholder Expectations Response to Stakeholder ExpectationsInternal StakeholdersShareholders and Investors%u2022 General meeting of shareholders%u2022 Various communication channels, such as website, Facebook, email and telephone%u2022 Company%u2019s annual report%u2022 Transparent and auditable business operations under good corporate governance%u2022 Growth, stable and sustainable operating performance%u2022 Reporting the Company%u2019s operating performance ona quarterly and annual basis by disclosing the accurate information in a timely manner%u2022 Reporting the Company%u2019s information memorandum through the SET%u2019s disclosure system %u2022 Holding the annual general meeting of shareholders and the extraordinary general meeting of shareholders so that the shareholders can acknowledge the operating performance and consider and approve the material transactions of the Group%u2022 Preparing and monitoring the implementation ofthe corporate governance policy, code of conduct and business ethics, and operation manual, including policies and sub-practicesEmployees %u2022 CEO message via internal communication channels %u2022 Town Hall meeting and monthly meeting%u2022 Internal communication channels, e.g. LINE Official Account, email and common areas in office%u2022 Annual satisfaction and engagement surveys%u2022 Equal and fair treatment based on respecting fundamental human rights in accordance with laws and regulations%u2022 Appropriate remuneration and welfare %u2022 Employee training and development and career advancement%u2022 Good working environment%u2022 Preparing written work regulations and announcing any changes to employees so they can adhere equally and fairly %u2022 Exploring and improving the Company%u2019s remuneration and welfare to be competitive with other companies in the same industry %u2022 Encouraging the employees to attend training courses both inside and outsideof the organization%u2022 Creating the good corporate culture, work environment and ensuring safety and hygiene at workIntroduction Nature of Business Business Performance Corporate Information Corporate Governance Financial Report Attachment