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Super Turtle Public Company Limited 39Stakeholders Engagement Channels Stakeholder Expectations Response to Stakeholder ExpectationsExternal StakeholdersCustomers %u2022 Collecting complaints, suggestions and comments via complaint channels%u2022 Various communication channels, such as website, Facebook, LINE Official Account, email and telephone%u2022 Customer satisfaction survey%u2022 Various quality and safety products and services at reasonable prices %u2022 After-sales service, product warranty, defect product return %u2022 Developing products and services by listening to the customers%u2019 opinions and feedback to precisely respond to customers%u2019 needs %u2022 Checking the quality of products before delivery and delivering the quality and accurate products to the customer in accordance with the shipping policy%u2022 Arranging after-sale service staff to respond to the customers%u2019 inquiriesTenants %u2022 Meeting with tenants %u2022 Tenants selection procedure%u2022 Location of commercial area that fit for the tenants%u2019 business operations on reasonable rental rate%u2022 Smooth business operations without any interruption in commercial area utilization%u2022 Sustainable growth along with the Company%u2022 Providing necessary information to tenants for decision-making, such as, ridership growth trends, commercial areas surrounding and ridership demographics that may become tenants%u2019 customers%u2022 Arranging supporting staff to offer help in case an interruption event of commercial area utilization occurs%u2022 Discussing in collaborative manner to seek business development and opportunity for both the Company and tenantsTrading Partners %u2022 Meeting with trading partners%u2022 Selection procedure and performance assessment of trading partners%u2022 Fair and transparent procurement process %u2022 Compliance with agreed terms in agreement%u2022 Joint creation of long-term sustainable business value chain %u2022 Preparing and monitoring compliance with the limit of authority, procurement and disbursement operation manual, which is based on fairness, transparencyand auditability %u2022 Complying with agreedterms in agreements %u2022 Meeting with trading partners to hear their opinions and recommendations and to jointly improve the work processIntroduction Nature of Business Business Performance Corporate Information Corporate Governance Financial Report Attachment