Page 82 - Demo
P. 82


                                    80 Super Turtle Public Company LimitedRole of Stakeholders and Business SustainabilityThe Company recognises the role of stakeholders and places importance on the rights of stakeholders by establishing guidelines on the treatment of stakeholders in order to ensure that they are treated properly, equitably and fairly, thus creating good relationship that build sustainable development. In addition, to emphasise the importance of roles and rights of stakeholders, the Board of Directors set out a mechanism to ensure that the Company conducts its business with ethics, responsibility to society and the environment, and treats all stakeholders appropriately, fairly and equally as well as not violate stakeholders%u2019 rights. Sufficient communication channels have been provided. The written Corporate Governance Policy and Code of Business Conduct have been put in place so as key goals and strategies which comprise but not limited to the following:Policy and Guidelines on Treatment of StakeholdersTreatmen t of shareholders and investors: The Company is committed to create value and consistently provide appropriate returns to our shareholders as the owner of the Company. Accordingly, the Company will conduct the business with transparency, integrity, in compliance with the applicable laws and within the framework of the Company%u2019s Corporate Governance Policy, to achieve sustainable growth. The guidelines then have been set and the Personnel is required to perform duties with honesty, utilize full knowledge and abilities to fulfill the duties and perform any acts with caution, prudence, and transparency, taking into account the Company%u2019s interests, must not take any action in a manner that may cause a conflict of interest with the Company.Treatment of customers: The Company is committed to create customer%u2019s satisfaction and confidence as these factors are important parts that enable business growth and success. The Company delivers a wide range of products and services, with quality and safety at a reasonable price, and build and maintain good and sustainable relationships with the customers. The Company%u2019s important guidelines for treatment of customers include provision of information concerning the products and services, as well as advertising and promoting the sales in a complete, accurate and sufficient manner, without distorting the facts, so that the customers can rely on such information to make their best decisions, provision of a warranty for products and services under fair and appropriate conditions, and hearing of the customer%u2019s feedback and handlingtheir complaint. The response to which must be proceeded quickly and in the best manner.Treatment of tenants: The selection of tenants is vital in order to drive the Company%u2019s business growth and success. The Company shall select tenants, by taking into account commuters, geographic, demographic of community and merchants around the SkyTrain stations, business reputation and trend, location of commercial area that fit for the tenants%u2019 business operations with a reasonable rental rate, and experience delivering to commuters. The Company%u2019s guidelines for treatment of tenants include negotiation and an entry into agreements with the tenants with fair conditions and returns for both parties, supporting and helping the tenants to run their business smoothly on the Company%u2019s commercial areas, collaborative discussion to seek business development and opportunity for both of the Company%u2019s and the tenants%u2019 sustainable growth. Treatment of employees: The Company recognises that employees are the most valuable resources in the business operations and important factor which will drive the organization to success. Therefore, the Company strives to form a good corporate culture, working environment and atmosphere, such as creating a good attitude and sense of duty and responsibility, promoting teamwork, providing appropriate and fair remuneration, adequate and appropriate welfare to employees. In addition, the Company strictly treats all levels of employees with fairness in accordance with the laws and without discrimination and respect the rights of employees and adhere to the international human rights principles and the applicable laws and regulations.Treatment of business partners: The Company takes into account the transparency and accountability in operating the business. Therefore, the Company shall arrange a process to equally and fairly select and evaluate the business par tners . Thus, the Company has established the written guidelines relating to suppliers to which the Company%u2019s business partners must adhere to. The Company%u2019s guidelines for treatment of business partners include negotiation and an entry into agreements with the business partners with fair conditions and returns for both parties. The Company cooperates with the business partners to produce quality and standardized products and services, including developing and upgrading the knowledge and Introduction Nature of Business Business Performance Corporate Information Corporate Governance Financial Report Attachment
                                
   76   77   78   79   80   81   82   83   84   85   86